Returns
RETURNS INFORMATION
- Items can be returned within 30 days of delivery for a store credit or refund or exchange. This excludes outlet items (unless faulty).
- Please just contact us at design@roughsleeper.com.au if you wish to return your item.
- We want to find a new home for your clothing, which is why we request that all items are returned in their original unworn condition, with tags attached and must not have any signs of wear, washing, damage or alterations made by you. That means items returned with makeup/tan stains, perfume/body odours, deodorant or sweat patches will not be accepted and will be returned to you.
- We do not accept returns on any Gift Cards.
- Please ensure your return is packaged adequately to ensure no products are damaged in transit back to our facility.
FAULTY ITEMS
- Received an item that you believe is incorrect, damaged or faulty? Please contact our team with clear images, a detailed description of the fault, as well as the order number and email address associated with the purchase. If your claim is justified, we will refund the cost of return and arrange compensation for you, upon the item being received back into our facility.
- Claims for orders arriving damaged or with incorrect items must be made within 7 days of delivery. After 7 days, you will be required to follow our standard returns procedure. Please note that items damaged due to general wear and tear, misuse, or failure to follow care instructions will not be considered faulty.
If you are having trouble lodging your return, please reach out our support team who can assist you.